Troubleshoot file uploads

Check the file

• Confirm the file type is supported by the workspace you are using.
• Make sure the file is within the size limit shown in the uploader.
• Remove password protection before uploading a document.
• For a scanned PDF, make sure the pages are clear and contain readable text.
• Shorten unusual file names and try again without special characters.

Check the browser

Refresh the page and retry once. If the upload still fails, test in a current version of Chrome, Safari, Edge, or Firefox and temporarily disable extensions that inspect or block uploads.

What to send support

Include the workspace, file type, approximate file size, browser, and exact error. Open a ticket with those details. Do not attach a confidential document unless it is necessary for the investigation and you are authorized to share it.